Roadside Assisstance support

Salary Range:$12.00 To $17.00 Hourly (

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What to Expect

• 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as: a vehicle that won't start, flat tire(s), keys lockec inside a car, vehicle out of gas, vehicle in an accident
• Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes
• Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
• Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services
• Probe to identify the need of the customer based on vehicle inoperable situation
• Identify the customer’s location using Google Maps and other client tools
• Provide policy coverage details based on the specific client program
• Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
• Provide status updates to customers calling after the initial request for assistance was processed

Technical Requirements

• Dual 19" Monitors (1280 x 1024 (SXGA) screen resolutions) Recommended
• Hardwired Internet Connection of 10mbps download and 3mbps upload
• Windows 10 (MAC NOT ALLOWED)
• Dual-core 2.8GHz or better CPU
• 8GB of RAM
• 60 GB of total available space on HDD
• USB Headset

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